Terms and Conditions of Service
Agreement Overview
These terms and conditions govern your use of Avalontriveo Financial Planning services and website. Please read carefully before using our services.
By accessing our website or using our services, you agree to be bound by these terms and conditions.
Important Definitions
For clarity, the following terms have specific meanings throughout this agreement
- • Services: Financial planning consultations, advice, and related professional services provided by Avalontriveo Financial Planning
- • Client: Any individual or entity that engages our services or uses our website
- • Personal Information: Any information that identifies or could identify an individual person
- • Consultation: Professional meetings or communications regarding financial planning matters
Description of Our Services
We provide professional financial planning consultations focusing on personal money management, budgeting strategies, and general financial guidance.
Our services include consultations, planning reviews, and general financial guidance but do not include direct fund management or specific product sales.
Eligibility Requirements
To use our services, you must meet the following requirements
- • Be at least 18 years of age
- • Provide accurate and complete information
- • Comply with all applicable laws and regulations
18+ only
Your Responsibilities
As a client, you agree to the following responsibilities
- • Provide accurate and complete financial information
- • Follow through on agreed-upon planning strategies
- • Inform us of significant changes in your circumstances
- • Pay fees promptly according to our payment terms
- • Use our services lawfully and appropriately
Prohibited Activities
You may not use our services or website for any of the following purposes
- • Illegal activities or violating applicable laws
- • Providing false or misleading information
- • Attempting to gain unauthorized access to our systems
- • Distributing harmful or malicious content
- • Infringing on intellectual property rights
- • Harassing staff or other clients
Intellectual Property Rights
All content, materials, and intellectual property on our website and in our services remain our exclusive property or that of our licensors.
You may not reproduce, distribute, or create derivative works without our express written permission.
Privacy and Data Protection
We collect and process personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
Please review our Privacy Policy for detailed information about how we handle your personal data. Privacy Policy
Payment Terms and Conditions
Payment terms for our services are as follows
- • Monthly subscription fees are due in advance
- • Fees are non-refundable except as required by law
- • Late payments may result in service suspension
- • All fees include applicable taxes unless otherwise stated
Cancellation and Refund Policy
You may cancel your subscription at any time with 30 days written notice. Cancellations take effect at the end of the current billing period.
Refunds are not provided for unused portions of subscription periods, except as required under Australian Consumer Law.
Service Disclaimers
Please understand the following important disclaimers about our services
We cannot guarantee specific financial outcomes or results from our consultations. Individual results may vary based on personal circumstances and market conditions.
Past performance does not guarantee future results
Individual results may vary based on personal circumstances and market conditions
Limitation of Liability
Our liability for any damages arising from our services is limited to the amount of fees you have paid us in the preceding 12 months.
In no event shall our total liability exceed the subscription fees paid for the current service period.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.
Dispute Resolution
Any disputes arising from these terms or our services will be resolved through the following process
Internal Resolution Process
We encourage direct communication to resolve disputes. Please contact us first to discuss any concerns or issues.
If direct resolution is unsuccessful, disputes may be referred to mediation or arbitration under Australian commercial dispute resolution procedures.
International Disputes
For international clients, dispute resolution may be available through relevant international mediation services.
For European Union residents, dispute resolution is available through the EU Online Dispute Resolution platform.: EU ODR Platform
Governing Law
These terms are governed by and construed in accordance with the laws of Australia.
Any legal proceedings must be brought in the appropriate courts of Australia.
Termination of Services
Either party may terminate the service relationship with appropriate notice. We reserve the right to terminate services immediately for breach of these terms.
Upon termination, your access to services will cease, and any outstanding fees become immediately due.
Changes to Terms
We may modify these terms periodically to reflect changes in our services or legal requirements.
Material changes will be communicated through our website and direct notification where appropriate.
Severability
If any provision of these terms is found unenforceable, the remaining provisions will continue to apply.
Complete Agreement
These terms, together with our Privacy Policy and other referenced policies, constitute the complete agreement between you and Avalontriveo Financial Planning.
Contact Information
For questions about these terms or our services, please contact us using the information provided throughout our website.
Avalontriveo
Level 12, 680 Collins Street, Melbourne VIC 3000
Email: contact@avalontriveo.com
Phone: +61 426-728-422
Last Updated: August 18, 2025
Effective Date: August 13, 2025