Terms and Conditions of Service

Agreement Overview

These terms and conditions govern your use of Avalontriveo Financial Planning services and website. Please read carefully before using our services.

By accessing our website or using our services, you agree to be bound by these terms and conditions.

Important Definitions

For clarity, the following terms have specific meanings throughout this agreement

  • Services: Financial planning consultations, advice, and related professional services provided by Avalontriveo Financial Planning
  • Client: Any individual or entity that engages our services or uses our website
  • Personal Information: Any information that identifies or could identify an individual person
  • Consultation: Professional meetings or communications regarding financial planning matters

Description of Our Services

We provide professional financial planning consultations focusing on personal money management, budgeting strategies, and general financial guidance.

Our services include consultations, planning reviews, and general financial guidance but do not include direct fund management or specific product sales.

Eligibility Requirements

To use our services, you must meet the following requirements

  • • Be at least 18 years of age
  • • Provide accurate and complete information
  • • Comply with all applicable laws and regulations

18+ only

Your Responsibilities

As a client, you agree to the following responsibilities

  • • Provide accurate and complete financial information
  • • Follow through on agreed-upon planning strategies
  • • Inform us of significant changes in your circumstances
  • • Pay fees promptly according to our payment terms
  • • Use our services lawfully and appropriately

Prohibited Activities

You may not use our services or website for any of the following purposes

  • • Illegal activities or violating applicable laws
  • • Providing false or misleading information
  • • Attempting to gain unauthorized access to our systems
  • • Distributing harmful or malicious content
  • • Infringing on intellectual property rights
  • • Harassing staff or other clients

Intellectual Property Rights

All content, materials, and intellectual property on our website and in our services remain our exclusive property or that of our licensors.

You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Please review our Privacy Policy for detailed information about how we handle your personal data. Privacy Policy

Payment Terms and Conditions

Payment terms for our services are as follows

  • • Monthly subscription fees are due in advance
  • • Fees are non-refundable except as required by law
  • • Late payments may result in service suspension
  • • All fees include applicable taxes unless otherwise stated

Cancellation and Refund Policy

You may cancel your subscription at any time with 30 days written notice. Cancellations take effect at the end of the current billing period.

Refunds are not provided for unused portions of subscription periods, except as required under Australian Consumer Law.

Service Disclaimers

Please understand the following important disclaimers about our services

We cannot guarantee specific financial outcomes or results from our consultations. Individual results may vary based on personal circumstances and market conditions.

Past performance does not guarantee future results

Individual results may vary based on personal circumstances and market conditions

Limitation of Liability

Our liability for any damages arising from our services is limited to the amount of fees you have paid us in the preceding 12 months.

In no event shall our total liability exceed the subscription fees paid for the current service period.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through the following process

Internal Resolution Process

We encourage direct communication to resolve disputes. Please contact us first to discuss any concerns or issues.

If direct resolution is unsuccessful, disputes may be referred to mediation or arbitration under Australian commercial dispute resolution procedures.

International Disputes

For international clients, dispute resolution may be available through relevant international mediation services.

For European Union residents, dispute resolution is available through the EU Online Dispute Resolution platform.: EU ODR Platform

Governing Law

These terms are governed by and construed in accordance with the laws of Australia.

Any legal proceedings must be brought in the appropriate courts of Australia.

Termination of Services

Either party may terminate the service relationship with appropriate notice. We reserve the right to terminate services immediately for breach of these terms.

Upon termination, your access to services will cease, and any outstanding fees become immediately due.

Changes to Terms

We may modify these terms periodically to reflect changes in our services or legal requirements.

Material changes will be communicated through our website and direct notification where appropriate.

Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue to apply.

Complete Agreement

These terms, together with our Privacy Policy and other referenced policies, constitute the complete agreement between you and Avalontriveo Financial Planning.

Contact Information

For questions about these terms or our services, please contact us using the information provided throughout our website.

Avalontriveo

Level 12, 680 Collins Street, Melbourne VIC 3000

Email: contact@avalontriveo.com

Phone: +61 426-728-422

Last Updated: August 18, 2025

Effective Date: August 13, 2025